Order Info
Ordering Information
To place your order for the items you've added to your shopping cart, click "Proceed to Checkout" button in your shopping cart. You'll be taken to our secure checkout area, where all information you submit is protected by strong 256-bit encryption.
You may choose whether to log in, register, or check out as a guest.
Fill out each field carefully, making sure to double check for typing errors. If you're paying by credit card, your billing address MUST match the address on your credit card statement exactly. We recommend shipping to that address as well to expedite processing of your order. Otherwise, fill out your shipping information. Make sure to include any apartment or suite numbers. If you are buying an oversized item, this MUST be a physical address, not a P.O. Box since UPS cannot deliver to a P.O. Box. If your order is of a high value, you may wish to consider providing an address where someone will be available to receive the package since we often require a signature to prevent a valuable order from being left unattended on your doorstep.
Next select how you'd like your order shipped. "Free Shipping" usually ships by UPS Ground or First Class or Priority Mail, and normally takes 2-14 business days to arrive within the U.S. If your order is eligible for for free shipping, you will want to choose this option in order to take advantage of that offer. Call us at 616-607-9401 for other shipping methods if you need your order faster, though these will not qualify for free shipping. You may also opt to pick up your order in person at our Grand Haven location. This is always free, regardless of whether the items in your order qualify for free shipping.
If you are buying an oversized item such as an electric bike, you MUST choose a UPS shipping method or in-store pickup, since these items cannot be shipped through the Postal Service. Some bikes may ship freight, which will be communicated with you before shipment.
Next you'll see your order with your final total and choose how to pay. Double check this information to make sure it's correct and then proceed to the Payment Details section.
You can pay by credit card (MasterCard, Visa, Discover, American Express), Money Order, or with a Gift Certificate. Money Orders must be received by us before your order can ship. Credit card orders usually ship within 48 hours, and often the same day, for in-stock items.
Once you've completed your payment information, double check it and then click "Pay for Order". An order confirmation screen will be displayed and a copy of your order will be e-mailed to you. When your order ships, you will receive any available tracking information for your package by e-mail. If you didn't receive your order confirmation email, check your Junk Mail folder. If it isn't there either, contact us to be sure we have your correct email address.
IMPORTANT: CREDIT CARD ORDERS
If your order total is over $1000 or is any amount which is unusually high for an online/mail order by you, you may need to contact your credit card company and ask them to allow a charge by Mackinaw Kite Co. if you are having trouble submitting your order.