Frequently Asked Questions
Here are a few of our most frequently asked questions. If you happen to have additional questions, please do not hesitate to give us a call at 1-800-622-4655 or hit us up on our live chat.
What ebike brands do you carry?
At the moment, we carry (5) electric bike brands: ProdecoTech, Pedego, iZip, Stromer, and Haibike. We're always on the lookout for the latest and greatest, so please feel free to send any exceptional brands our way!
How long have you been in business?
Electric Bike Place is a part of a larger company, MACkite. MACkite has been in business for over thirty years, and we still have the same, fun culture that we started with all those years ago! You can learn about our history here...
What services do you do outside of sales?
Good question! We focus on sales, rentals, events, and maintenance. At our location in Grand Haven, Michigan, we're able to do rentals from May until October (sometimes longer if we have favorable weather). We offer hourly rentals as well as full fleet rentals, which is perfect for any corporate event. We also have a Service Technician that is able to perform basic repairs and fulfill warranty issues.
How can I order an electric bike? Do you offer financing?
We're glad that you've decided to purchase an electric bicycle through us! You can find more about ordering information and financing here.
Why are electric bikes so expensive?
Electric bikes are pricey...there's no doubt about that; but, imagine being able to have all of the performance of a bicycle with optional support? With an ebike, there are more components, such as a battery, motor, and acceleration modes. Overall, the more technical you get the more the price adds up. That's why it's important to find an electric bike that works for you, on your budget.
Doesn't having a motor defeat the purpose of biking?
Nope! Actually, many riders have found that having the option of electric support is more fun. You can bike as much as you want without assistance and, once you find that you're becoming winded, you can kick on the motor and be able to still make it home.
How fast can the bikes travel?
The speed depends on the type of bicycle. For example, the ProdecoTech Mariner travels at 18 miles per hour. Many of the Pedego bicycles top out around 20 miles per hour. Haibike and Stromer both have bicycles that can go up to 28 miles per hour.
How long can electric bikes travel?
Ebikes have various ranges, and it's all dependent on your overall use as the battery as well as the battery components. For example, Pedego's 28V 15Ah can travel between 20 - 40 miles. Their upgrade, the 48V option, can travel between 40 - 60 miles. Stromer has batteries that can travel up to 110 miles.
When looking at a battery, you'll want to consider your terrain, your weight, the amount of riding, and the assistance level you'll be using.
How heavy are the bikes?
With the battery and motor, the electric bikes can get pretty heavy. Haibike's carbon model is around 31-pounds whereas Pedego's Stretch Cargo bike is up to 85-pounds. The weight is going to be dependent on the components and the overall construction and use of the bicycle.
Is there a weight limit on the bikes?
The weight capacity will vary with the ebikes. For example, Pedego's weight limit is 250-pounds; however, they have the Stretch Cargo model which can hold up to 400-pounds.
What size bike do I need?
Your size bike will be dependent on your height, use of the bike, and your weight. We suggest getting sized up by one from our crew as there is no one master formula for finding the right size. Ultimately, it will be up to you the perfect fit.
How long do bike batteries take to charge?
Anywhere between 2 - 6 hours, typically.
What is the warranty for electric bicycles?
In the event you feel you should use your warranty, please feel free to give us a call. We'll be happy to help you with figuring our the best option for you.
- Haibike: Complete Bicycle (2 years) & Frame (5 years)
- Pedego: 2 years (limited)
- iZip: Frame (as long as is owned by original buyer), Shimano System (2 years), Components (1 year)
- ProdecoTech: 2 years
- Stromer: 2 - 3 years
Are electric bikes legal in my state?
Electric bike laws are changing all of the time. A lot of that is because ebikes are starting to become more recognized as actual bicycles rather than a motorized vehicle.
In Michigan, electric bikes are still considered a motorized vehicle. Since that is the case, you'll need to following to legally ride an electric bicycle:
- Valid driver's license or moped license
- Department of Transportation approved helmet for riders between 15 and 20-years-old (even though you should always wear a helmet)
- A top speed of less than 20 miles per hour without pedal assistance
Source: Michigan Legislature
As far as legality goes in other states, it's best to check with your state's Department of Transportation. We'll be happy to muddle through all of those pages to get you the proper information.
Can I ride an electric bike on trails?
It's a good question to ask. Much like ebike laws, riding on trails is dependent on the state and on the trail. For example, Colorado has allowed ebikes (under some restrictions) to be allowed on mountain biking paths.
To be honest, it would probably be best to do your homework on the area in which you're riding.